Shipping policy

1. Order confirmation and delivery confirmation

An automatic order confirmation is sent to the customer for an order placed in our online store to the email address provided by the customer when we have received the order.

A delivery confirmation is sent to the customer to the email address provided by the customer when the order has been sent and given to the transport company to transport.

2. Delivery time

Delivery time for customized made-to-order products is on average 5-10 business days. Products that are immediately available in stock, i.e. gift cards and outlet products, are sent on average within 1-2 business days of the order. Please note, that during seasons and campaigns, the processing time may be longer. 

In Finland, the delivery time of the transport company is on average 1-3 business days. To the neighboring countries of Finland, the delivery time of the transport company is on average 2-5 business days and 4-8 days further away.

In case of a significant delay, the aim is to notify the customer by email and to give an estimate of the new delivery time as soon as possible once the seller is aware of the delay.

If the product or color has run out before placing the order and the online store balance has not updated on time, the customer will be notified by email. The customer can cancel the order or exchange the product or color for another one. If the customer does not want to change his order, the delivery of the order may be delayed.

Delivery times are indicative, and we are not responsible for delays caused by force majeure or indirect harm caused by delays. We are not responsible for delays caused by the transport company.

3. Shipping methods

We deliver orders from Finland to European Union member countries. We do not deliver orders to Åland or the Canary Islands.

In Finland all deliveries are handled by Posti. Orders are delivered as a trackable package to the pick-up point closest to the customer's stated delivery address. Gift cards can be delivered also to the customer's mailbox.

Deliveries to other countries are organized in cooperation with Posti, DHL and Bring. Depending on the destination country, the order is delivered either to the pick-up point closest to the customer's stated delivery address or to the customer's doorstep.

The currently valid delivery costs can be seen by country here. Delivery costs are calculated at checkout. Delivery costs include both packaging and mailing costs.